Returns & exchanges

You have 30 days from delivery to send something back, unused and in its original packaging. No explanation needed.

How to start one

Reply to your order confirmation email, or to any message from us, and say what you would like to return. We will email a prepaid label within one working day. Print it, attach it to the original box, and drop the parcel at any post office.

Who pays

• Faulty, damaged, or wrong item — we pay, both ways. Nothing is deducted.
• Changed your mind — $4.95, deducted from the refund rather than charged separately.
• Returns from outside the UK — at your own cost, and we cannot refund original shipping or any duty you paid.

Refunds

Refunds go back to the original payment method within 5 working days of the parcel reaching us. Your bank may take a further 3–5 days to show it. We refund the original standard shipping charge if you return an entire order; we do not refund the extra paid for next-day delivery.

Breakages

Send a photo of the piece and the box within 14 days of delivery. We will send a replacement on the next dispatch, or refund in full if it is out of stock. Do not send the broken piece back — please recycle it. Stoneware is fragile and a small number of parcels do not survive the journey; that is our problem, not yours.

Exchanges

We do not process direct exchanges, because holding a piece while a return travels means it is unavailable to everyone else. Return the original for a refund and place a new order — if the replacement is now out of stock, tell us and we will reserve one from the next firing.

What we cannot take back

• Anything used, washed, or without its original packaging
• Sale pieces marked final sale on the product page
• Gift cards

None of this affects your statutory rights.