Shipping & delivery
Rates, times, packaging, customs, and what happens when a parcel goes missing.
Everything is packed and dispatched from the studio in Stoke-on-Trent. Orders placed before 2pm on a working day leave the same day; after that, the next working day. We do not dispatch on weekends or bank holidays.
Rates and times
| Destination | Time | Cost |
|---|---|---|
| UK standard | 2–3 working days | $4.95, free over $60 |
| UK next day | Next working day, order before 2pm | $7.95 |
| Europe | 3–6 working days | $12.00 |
| Rest of world | 6–12 working days | $22.00 |
Every parcel is tracked. The tracking number is emailed the moment the parcel leaves us — if it has not arrived within an hour of your dispatch email, check spam before writing to us.
How things are packed
Stoneware travels double-boxed with moulded pulp inserts. There is no plastic anywhere in our packaging: paper tape, cardboard, moulded recycled pulp, and a paper compliment slip. All of it goes in household recycling.
Customs and duties
Orders outside the UK may attract import duty or VAT on arrival. That is charged by the destination country, not by us, and is the recipient's responsibility. We declare the full order value on every parcel — we will not under-declare, and we cannot mark an order as a gift to reduce duty.
If a parcel goes missing
UK parcels are considered lost 10 working days after dispatch; international parcels, 25 working days. At that point we will send a replacement or refund in full, your choice. We start the claim with the carrier ourselves — you do not need to.
Delivery addresses
We can ship to a work address, a neighbour or a parcel locker. We cannot ship to PO boxes, and we cannot change a delivery address once the parcel has been dispatched — the carrier will not accept redirection requests from us after that point.